Refund and Replacement Policy for Aged Developer Account Orders

How Crypto Payments Change the Refund Model

Credit card payments allow chargebacks: a buyer can dispute a transaction and force a refund, often at the seller's expense. With USDT (or any cryptocurrency), the transaction is irreversible once confirmed on-chain. There is no bank or payment processor to appeal to. This means we cannot refund your USDT—we can only replace the product if it fails our delivery guarantee.

For example, if you send 50 USDT via TRC-20 (network fee ~0.8 USDT) for an aged GitHub account with 100+ stars, and the account is banned within 24 hours, we will replace it with a similar account. But if you accidentally send to the wrong address, or the network is congested and the transaction is delayed, that's on you. We cannot reverse blockchain transactions.

What Counts as Defective on Arrival (Eligible for Replacement)

We consider an account defective if it fails to match the listing description within 24 hours of delivery. Specific scenarios:

• **Account banned or locked**: The account is suspended by the platform (GitHub, GitLab, etc.) within 24 hours of you receiving credentials. We verify this via your support ticket.
• **Wrong region**: For accounts with region-specific features (e.g., AWS developer account in US-East), if the account is not in the stated region, we replace it.
• **Missing claimed features**: If the listing says "JetBrains All Products Pack with 1 year subscription" but the account shows only 6 months, that's a defect.
• **Login failure due to seller error**: Incorrect password, email not changed as promised, or 2FA not disabled when it should be.

We test each account before listing, but occasionally an account gets flagged after delivery due to platform policy changes. If that happens within 24 hours, we replace it.

What Is NOT Covered (No Replacement)

These situations are not eligible for replacement:

• **User-caused issues**: You change the email, password, or enable 2FA and then get locked out. You violate the platform's terms of service (e.g., spamming on an aged GitHub account).
• **Policy enforcement after 24 hours**: Platforms sometimes ban accounts days or weeks after purchase due to retrospective checks. We cannot replace accounts banned after 24 hours—our guarantee covers only immediate defects.
• **Region change after purchase**: If you use a VPN and the account's region changes (e.g., AWS detects a different IP), that's not our fault.
• **Simultaneous viewer cap hit**: For streaming accounts (not our main product, but relevant), if you exceed the allowed concurrent streams, that's usage, not a defect.
• **Rate limits or API throttling**: AI subscription accounts (e.g., Hugging Face Pro) may have rate limits. These are platform-wide and not a defect.
• **Provider TOS violations**: If you use a VPS account for crypto mining and the provider terminates it, that's on you.

Replacement SLA and Process

If your account is defective within 24 hours, follow this process:

1. **Contact support on Telegram**: Our handle is @jasonma127. Include your order number, the transaction hash (TXID) of your USDT payment, and a screenshot showing the issue (e.g., ban message, wrong region).
2. **We verify**: We check the account status and your payment. This usually takes a few hours.
3. **Replacement issued**: If approved, we send a replacement account of the same tier (e.g., same star count, same subscription level) within 24-48 hours. In rare cases, if stock is low, we may offer an upgrade or store credit.

We do not offer refunds to your wallet. The replacement is the only remedy.

Edge Cases by Product Niche

Different account types have specific quirks:

Product Type	Common Defect	Not Covered
Aged GitHub (100+ stars)	Account banned within 24h	Stars drop due to user activity
GitLab Premium	Missing CI/CD minutes	Usage-based quota exhaustion
npm Publisher	Package publish blocked	User violates npm TOS
JetBrains Subscription	License not activating	User already has active license
Hugging Face Pro	Rate limit exceeded	Model download limits
Vercel Pro	Team invite not working	User changes billing info
AWS Developer	Wrong region	Account suspended for abuse

For SMS-verify accounts (if offered): if the number is already used for a service, that's a defect. But if the number gets recycled later, that's not covered.

Why We Don't Offer Crypto Refunds

Refunding USDT is technically possible but operationally risky. Crypto prices fluctuate, network fees vary, and there's no way to reverse a transaction. If we refunded every dispute, we'd be exposed to fraud (e.g., buyer claims defect but continues using the account). The replacement model aligns incentives: we only replace if the account is truly broken, and you get a working product.

Consider the alternative: a marketplace that offers "refunds" in crypto is likely either very small or scams buyers. We prefer transparency.

How to Avoid Disputes

• Read the listing carefully: check region, subscription duration, and any usage limits.
• Test the account immediately upon receipt. Don't wait 23 hours.
• Use a fresh IP and browser profile when logging in for the first time.
• Do not change the email or password until you've verified the account works.
• Keep the transaction hash and order number in a safe place.

If you have questions before buying, message @jasonma127 on Telegram. We'd rather answer upfront than handle a replacement later.

Updated 2026-05-25.